CANCELLATION POLICY / HOTEL POLICIES

STANDARD RATE:

The cancellation is free of charge 10 days prior to the date of arrival, after this time we charge you 90% of the Amount as cancellation fee, if we could not sell the room more.

NON-REFUNDABLE RATE:

For the non-refundable bookings are no cancellations or changes possible. In case of a cancellation, 90% of the total amount will be charged as cancellation fee.

DURING THE FAIRS WE HAVE SPECIAL CANCELLATION POLICY:

Free of charge up to 8 weeks prior the date of arrival after this time we will charge 90% the room rate if we could not sell the room.

GROUP BOOKING (3 ROOMS AND MORE):

Guests booking more than 2 rooms are required to pay the total cost of the booking in advance. If cancelled or modified up to 60 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 90% of the reservation will be charged.

NON-ARRIVAL TO THE HOTEL (NO SHOW)

• If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and will be charged for the entire Amount.
• If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.

SHORTENED STAY (EARLY CHECK-OUT)

Shortened stay is subject to entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimize the charge by the hotel subject to cancellation policy

CONFIRMATION VOUCHER

• The reservation once confirmed, a confirmation number and the voucher is generated that you can print for your convenience.
• It is necessary to present the confirmation voucher to the hotel on arrival. On failure to produce the confirmation voucher may result in the hotel not honoring your reservation unless the hotel is able to trace & match the excess in the reservation system.
• • Please make advance reservation via telephone or book online to ensure room availability.
  • Advance in Cash or deposit /online Payment is mandatory to obtain the confirmed reservation. Please read the cancellation policy before obtaining the confirmed reservation.
  • Rates displayed online are not guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is selected and transaction is executed by you, no other rate is applicable either higher or lower and enforce no refund is admissible.
  • The estimated cost for stay includes the confirmed room rate, the estimated taxes, and estimated fees.
  • the actual taxes and fees prevalent at the time of stay shall be applicable, which may vary from the estimates and you are liable to pay any extra cost on account of such amendments in taxes, fees, etc.

CHECK IN

• Normal check in time is 12:00 PM. For late arrivals, please call for instructions on the procedure for arrival after 12:00 PM.
• Check-out is at 10:00 AM.
• Early check-in and check-out is available by prior arrangement only i.e. subject to availability and prior intimation & confirmation only.

MODIFICATION

Any modification in the reservation is subject to availability at the time of making such a request.

IMPORTANT INFORMATION:

• Due to the fact that the hotel is surrounded by many apartments it is required that guests, particularly those in groups are respective in regards to noise during the evenings.
• No parties are allowed at the premises.
• Please note that the check-out and key-collection take place at: 10:00AM
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Please inform us in advance of your expected arrival time. You can use the Special Requests box when booking, or contact us directly with the contact details provided in your confirmation.
• Private parking is possible on site (reservation is needed) and costs USD 8 per day.
• Languages spoken: English, French, German, Kinyarwanda.
• We look forward to welcoming you at Anthurium Residential Hotel,

Thank you for choosing our place.